Manage release programs and large, complex release programs from start to finish, providing a proactive, strategic perspective on process improvements and a tactical view of daily progress and issues. Exercise critical skills such as conflict resolution, cross-team collaboration, and asking and answering questions with precision in a fast-paced environment, cultivating collaboration and driving business outcomes.
As a Technical Program Manager I, you will be integral to the successful execution of product and technology initiatives. Ensure that all work is accurately represented in Jira, adhering to the standards set by Product & Technology. Create and maintain the roadmap for your assigned team, in collaboration with Technology and Product leaders. Track and communicate the progress of initiatives against milestones to stakeholders and leadership.
As a Principal Technical Program Manager on the Big Rock team you will manage large, complex release programs from start to finish, providing a proactive, strategic perspective on process improvements. You will exercise critical skills such as conflict resolution, cross-team collaboration, and asking and answering questions with precision in a fast-paced environment, from initial conception, through program development, delivery, and transition to operations.
In this role, you will be joining the Product Operations team and work directly with product management, engineering, and cross-functional business teams on the company’s top priority initiatives. Product Operations is responsible for building strong connections with user-facing teams, ensuring a tight product feedback loop, and coordinating high quality launches. The team is deeply rooted in customer empathy using MoonPay products and leverages data insights to help set strategy and direction.
You will be responsible for driving large, highly visible programs for our Cloud Engineering organization. As a key partner to our architecture, engineering and operations teams, you will develop and maintain strong partnerships with stakeholders, technical leaders, and business owners to deliver on strategic organizational initiatives. And you will work collaboratively to help shape our vision, strategy, and roadmap for ServiceNow’s government customer segments.